After 18, yes 18, things from Malwarebytes tech support that didn't work, and about the same from a MBWs forum, also didn't work, over the course of two weeks, with both places blaming OTHER software, and having me uninstall that OTHER software, for the problem of MWM 3.1.2 user interface not opening, both places offered the same solution.
To reboot in safe mode and turn off self protection. Any takers as to where that worked or not?
I tried to do that, but it would not switch off in safe mode. Even after stripping out all other security programs (CryptoPreventer, MSE) it would not start unless in safe mode.
That being typed, this was the solution for me.
1: Used MBCleaner to remove 3.1.2. Rebooted
2: After login, installed 3.0.6. Didn't check for updates. Put in license and ID, set up exclusions again, just in case. Went to Protections and was able to shut Self Protection off.
3: Updated to 3.1.2. Double Clicked desktop Icon, nothing. Nothing in system tray again.
4: Rebooted.
5: After login, system tray icon was there with red triangle (for never having run a scan). Double clicked desktop icon, and chewed on fingernail.
User interface loaded up.
I am a lateral thinker.. they are linear, or just can't be swayed from their checklist script, even when you have told them every step you took, including the ones that just told you to do.... again. But being a lateral thinker, I was able to come up with a solution.
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