I decided to grab the bull by the horns and do something a bit differently. Instead of hammering away with Acer for weeks, I just called DiscWorld and talked to the owner. I explained what the keyboard was doing, and he right off said something is wrong with the keyboard, not with settings or software. He called Acer as a proprietor of a store, and then Acer called me.
After repeating the same things I said in my support request, I was informed a new keyboard will be shipped to me right away.
Go me. And thanks to Paul at DiscWorld.
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