Improvement, it has come!

Woke up this morning, still coughing, but nothing like it's been the past week. I think i am finally over the worst of whatever this is. Wing called BUDGET and requested that they don't drown the inside of the car with air freshener (I swear, last week, it smelled as if a Chanel #5 bomb went off inside the car) as 'my wife is asthmatic and she became very ill. They apologized and the car doesn't smell like a bordello during a heatwave this time.

RAC called me, and it seems the firm, yet polite, feedback about their penalizing us for the jerk who caused the accident doing a runner worked.

Feedback as follows:

My husband, Wing, was in an accident. The vehicle (designated #1 for this) behind him was rear-ended by another car (designated #2) , which sent the vehicle #1 into the back of my husbands car, causing it to spin and slam into traffic, causing a lot of damaged. The driver of vehicle #2 illegally fled the scene.

The police know it was a hit and run, and you know it was a hit and run.

You know the accident wasn't Wing's fault, or the guy behind him, but you are seeing fit to penalize us because the person that did cause it decided to flee the scene. Because driver #2 fled the scene , we have to not only pay the excess, we will lose our no claim bonus. The police told us it could take MONTHS, and chances are they will never find out who the hit and run driver of vehicle #2 was. That's the nature of a Hit and Run. It's not called a "Hit, run, oh I better come back and give you my details".

So much for your advertising about how great you are at helping your customers.

While I understand that you need to recover costs from the at fault party, it seems very unfair that we should be penalized for this accident when you know we were not at fault. It would be much better if we could retain our no claim bonus protection as this does not, prima facie, incur any costs for RAC


I got a phone call, and 'Christine' .. to sum it up, we have to pay the $350 non deductible, but we don't lose our no claim bonus. And should the police ever catch the jackass who started the pile up, RAC will get that money from him, and then refund what we paid to us.

Oh, the car wasn't totaled, but it's going to take 3 to 4 weeks for it to be fixed. Oh well.