Thursday, April 5, 2018

The art of the polite complaint

I have been ordering from one certain online store on a regular basis for several years.  And typically, within two business days after I've submitted and paid for said order, they would send out "FREE SHIPPING ON ORDERS OVER $100".   Seeing as every order I have submitted has been over $100, this timing got very annoying... and I told them so, politely.

I got a response.. and a $15 gift certificate for my next purchase, good for one year.

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