After a session with a Microsoft Tech regarding not being able to see camera raw files from specific cameras (Olympus OMD EM1mkII and EM5mkII, and Canon 5DmkIV) I was told it was a Canon issue and to contact Canon for 'the fix'.
Three guesses what I got in response... and the first two guesses won't count.
It's a WINDOWS issue.
Meanwhile, some versions of Windows will let you view CR2 files natively (for example, in a folder view). In previous versions of Windows, you needed to download the Microsoft Camera Codec Pack, which provides support for viewing RAW image file format thumbnails and image information in Windows Explorer. In Windows 10, the default app for opening RAW image files is Windows Photo Viewer. However in some cases, Windows 10 operating system cannot open the RAW files in "preview mode" for images taken using new EOS camera models.
Now the cameras I mentioned aren't 'new'. They are a few years old now.
This was my reply:
Not being snarky here, but I had a feeling this was the answer I was going to get. Microsoft said it was a Canon issue, and Canon saying it was a Microsoft issue. How about you two get together and fixing the problem, rather than fixing the blame.
I don't use DPP, although I do have it installed because I wanted to see if that would install a camera codec in Windows 10 and it didn't. I use On1Photo Raw, which sees the CR2 files just fine. Also, Photoshop CC & bridge with latest camera raw update sees the CR2 images just fine. The problem is OTHER software (Aurora HDR, Luminar, Affinity) rely on Windows 10 native Windows Explorer in program to select and process images.
I will pass this along to Microsoft, and I am going to wager they will once again tell me it's NOT a Windows 10 issue, but a Canon issue.
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