One formal letter of complaint, laying out the entire history of the Z5601, and how Acer "help desk" was as much help as a sponge in a flood: check
5 PDFs of documented proof of said 'help': check.
Printing out three copies of each: check.
Have business sized envelopes for mailing to two different parties, keeping one copy of everything at home: check.
Waiting to hear back from our bank about the credit card purchase of said Lemon of a computer: check.
All that is left is the waiting.
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